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FAQ


Frequently asked questions (FAQ) lightroom

WHAT HAPPENS AFTER I PURCHASED A PRODUCT FROM YOUR STORE ?

If your payment is successful, you will receive two emails from us -- order confirmation and download emails. The download email will contain a unique link for you to download the product you purchased. Please allow up to 15 minutes after your payment has been processed for the download email to arrive. If it hasn't come through by then, please check your Junk email folder, and it's if still not there, please send us an email. We'll contact you back within 24 hours, if not faster in most cases. Each download link is good for one download attempt. Please make sure you're downloading the file to your laptop or computer, not your mobile phone.

I CAN'T DOWNLOAD/UNCOMPRESS MY FILE?
Please send me a direct message with your email address so I can send you your files directly.

REFUNDS/RETUNS/EXCHANGES

Due to the digital nature of all our good we do not except returns/exchanges and we do not offer refunds. We do offer amazing customer service, support and helpful tutorials to help you install/use your products to the best of their ability. 

WHAT IF I LOST MY PRESETS ? 
Every purchase comes with one download attempt. Please make sure you backup your preset files after you've downloaded them either to a flash drive or online storage in case you need to reinstall them in the future.

CAN I SHARE MY PRESETS WITH SOMEONE ELSE? 
No. Our Prestesh Preset products are copyrighted. The license you buy is a single purchaser license. It license does not extend to companies or partnerships and may not be resold (whole or modified), loaned, and/or gifted to another individual and/or party. 

HOW DO I OPEN THIS (ZIP) FILE I DOWNLOADED OFF YOUR SITE ?

Almost 99% of the files sold through our site are downloaded as zip files. Zip files are archive files that basically store several files together for easy downloading/uploading through the web.

I CAN’T OPEN THE ATTACHMENT ?
Presets files are huge and so they come in a zipped file. You will need to unzip the file first (it’s usually just a double click, but here is a guide). Once you do it, you’ll find a guide attached (for mobile presets) & so just follow the steps.

Most modern computers come with a program that automatically can open up zip files and reveal the contents within. However, if you're on an older computer, you'll need to download a program. OR just try this - right click on the downloaded zip file and click on "Extract Here". It will get extracted as a normal folder there itself.

WHAT ARE PRESETS?
Presets are nothing more than ‘filters’ available for Adobe Lightroom. Lightroom is a professional coloring program for photographers all around the world who use the software to create a certain look for their photos. It’s called coloring for a reason - the program gives you unlimited possibilities of changing any colors in the photo to your liking. These presets are the exact ones I use on my photos and yes, I only use Lightroom not Photoshop to color my photos. Even though both Mobile and Desktop presets are one-click presets, you will need to adjust exposure, contrast and saturation to your liking and or to match the settings of your camera. This is completely normal and the more you grow as a photographer, just like with any other art, you start developing your own look for your photos. If you are still not 100% sure how to tweak the settings, make sure you watch youtube tutorial